An AMLAW 200 firm has centralized word processing services in its Washington, D.C. office. The operation is staffed to address normal workload conditions. However, when large projects would come into the center, it placed undue pressure on the existing staff and risked potential delays in other priority work.
The firm selected LawDocsXpress to handle its overflow word processing needs. Specifically, the center routes special projects and other large work efforts that could tie up the center’s personnel directly to LawDocsXpress. This enables the center to continue to focus on day-to-day needs, while still addressing large-scale projects that can negatively impact normal productivity. For example, over the course of four weeks LawDocsXpress used a three-person team to input hundreds of old-script handwritten original property title transfers dating from the 1830s to 1920s into Word documents. Had this project remained with the word processing center, it would have either negatively impacted current projects, taken significantly longer to complete or caused high levels of overtime.
Because LawDocsXpress has been able to handle the large projects that come into the center, the firm has been able to continue to staff for normal workload volumes and, therefore, operate its word processing center at optimal efficiency. Because the firm only pays for LawDocsXpress’ services when needed, it is able to meet its clients’ needs and keep costs to a minimum.
